Energy markets are diversifying at a rapid pace. In an environment where customers are also producers of energy, utilities have to fully embrace customer centricity. However, they also need to rethink their data utilization. With the right partners, aggregated data can be used to develop smart energy solutions that have an impact on both a household and a grid level.
Which energy company apps are delivering brilliant basics? Futurice analyses 1000s of app store reviews that show what UK energy firms need to deliver usable, convenient self-service, and quick, empathetic customer service.
How can Data & AI help you master innovation in the energy business?
Our speakers Per Edoff, VP of Strategic IT and Digitalization at Fortum, and Helmut Scherer from Futurice, help you master this challenge by sharing practical insights and hands-on experiences from years of service creation.
